No ticket robot, no contact form that goes nowhere. Two inboxes, and the right one depends on what you need.
An account problem sent to the general address waits behind partnership enquiries — this is the only reason the page asks you to choose.
General enquiries
Anything that is not about your own account.
Partnerships
Integrating FoziScribe, bundling it, or building something together.
Feature requests
An idea that would make this better. Much of what is here was asked for.
Press and media
Writing about us? Happy to give information, quotes or a walkthrough.
Bug reports
Tell us what you did and what happened instead — that pair gets it fixed fastest.
Account and billing
Faster here, because the ticket arrives with your account attached.
Billing, invoices, refunds or a charge you do not recognise
A transcription, voiceover or generation that failed
Anything to do with your account, plan or credits
Opening a ticket from inside your account means we can see the job, the plan and the charge without asking you for any of it first.
Before you write
Most back-and-forth is us asking for something that could have been in the first email. If you send these, the reply is usually the fix rather than a question.
What you did
The tool, and the step you were on.
What happened
The message, or what appeared instead.
What you expected
So we can tell a bug from a surprise.
By YouTubers — for YouTubers. If something is missing, the person who builds it reads the email.
info@foziscribe.ai